PRODUCTS SΗIPPING - RETURNS
kaleas.gr can serve customers everywhere in Greece. The shipping of the orders is free of charge in every city in the country without any additional cost with the courier service SPEEDEX. Your orders are sent according to the products’ availability usually on the same-day. In case your order can’t be executed due to force majeure reasons (bad weather conditions, strikes etc) we will contact you in order to state to us if you wish its fulfillment. Please note that for distances of more than 20 kilometers from cities where the courier service has got a base of operations as well as in certain remote or unapproachable areas there may be an additional delay.
You have the right to return to us or change the products you purchased, without having to notify us of the reason why you wish to return the products, within 14 working days from the date of receipt, together with their packaging and the documents that accompany them (purchase receipt, warranty, etc.). For product returns, contact us first by phone at +30251024034 or by mail at [email protected] . You also have the option to change the product within 14 working days of receipt with any other jewelry or watch of your choice, of the same value as the first one or largest. In any case, you are charged with the shipping and return costs of the replaced product. (8,00 €).
Returns are only accepted in the following cases:
1. The special card of kaleas.gr store has not been removed from the jewelry - watch or damaged in any way.
2. The product has not been worn for further testing.
3. The product is in its packaging and in the condition delivered to you.
4. All product accessories such as box, bag, warranty, dispatch note and purchase receipt are returned as they are part of the product.
5. It is well packaged so that it is not damaged during transport.
Jewelry and watches that are returned and do not meet the above conditions and product return conditions will not be accepted and will be returned to the recipient at his or her own expense.
In case of return of one product and its non-replacement with another, the store will pay the amount of your order within 14 working days from the day of receipt to your bank account, simply indicating to us the IBAN of your account. From the amount that will be deposited in your account, the shipping and return costs of your order will be deducted. (8,00 €).
Jewelry and watches that are modified in terms of size or length, etc. according to the customer's order are not refundable.
The site Kaleas.gr reserves the exclusive right to renew or modify the terms and conditions of the transactions and also undertakes to update this text in a timely manner for any modification, change or addition of a factor on these terms.